Terms of Use

Welcome to the Petcozeo digital platform. This e-commerce website and all integrated online features are fully owned and managed by Acenter International Limited. The provisions detailed below establish the rules for navigating and utilizing our storefront. Please note that purchasing any of our specialized pet supplies—specifically our Play and Enrichment toys, Walk and Travel Gear, and Daily Grooming Tools—is also bound by our separate Customer Transaction Agreement.

By exploring or interacting with this website, you confirm your total acceptance of these operational policies. If you disagree with any portion of these conditions, you must exit the platform immediately.

User Profile Authenticity

When submitting details through our portal, you guarantee that all personal, contact, and billing information provided is entirely genuine, accurate, and current. You hold the sole responsibility to modify your account records without delay whenever your personal data changes.

Information Security and Privacy

Protecting your personal data is a foundational priority for our business. The collection, storage, and processing of your details are thoroughly managed under our separate Privacy Policy. By viewing our inventory or reaching out to our helpdesk, you give your clear approval to our information management rules.

Proprietary Material and Usage Limits

All visual, functional, and textual assets displayed on the Petcozeo storefront—including product photography, brand identifiers, written copy, and backend software architecture—are the exclusive property of Acenter International Limited. These elements are aggressively protected by international copyright and trademark frameworks.

We grant consumers a restricted, non-transferable, and revocable permit to use our website solely for personal retail shopping. The following actions remain strictly forbidden:

• Duplicating or commercially exploiting our proprietary content.
• Employing interface-cloning methods or framing our web layout.
• Introducing malicious scripts, ransomware, or digital viruses.
• Running automated web scrapers, data-mining tools, or extraction bots.
• Engaging in behaviors that place an excessive burden on our hosting infrastructure.

We maintain the unconditional right to deactivate user accounts or block network access if any policy terms are breached.

User-Submitted Content and Reviews

If you choose to publish product ratings, feedback, or multimedia files, you accept full legal accountability for the appropriateness and lawfulness of that content. You are strictly prohibited from distributing material that is defamatory, deceptive, or violates third-party intellectual property rights. Masking your identity with fraudulent email addresses is completely banned. By sharing your submissions with Petcozeo, you provide us an unrestricted, royalty-free, and perpetual right to display, modify, and market those assets across our advertising channels without further consent.

External Digital Hyperlinks

To improve your browsing experience, our pages may feature links to external websites. Petcozeo maintains no authority over these independent domains and disclaims all liability regarding their material, safety measures, or commercial actions. Navigating these external networks is done entirely at your own discretion and risk.

Disclaimer of Warranties

To the maximum boundary permitted by prevailing legislation, Petcozeo offers this digital storefront and its catalog of pet products strictly on an "as is" and "as available" structural basis. We explicitly reject all warranties of any variety, whether express or implied, including but not limited to implied guarantees of merchantability or appropriateness for a particular use. We do not promise that your interaction with this platform will be completely secure, uninterrupted, or free from programming bugs.

Liability Limitations

By utilizing our digital platform, you willingly accept all connected operational hazards. Under no circumstances shall Acenter International Limited, its corporate officers, or its delivery partners be held liable for any indirect, incidental, punitive, or consequential financial losses arising from:

• Temporary platform downtime or errors.
• The acquisition or deployment of our pet care items.
• The unlawful interception of your electronic data.
• Systemic internet provider failures.

Any legal disputes or claims connected to website usage must be formally filed within one calendar year from the date the event occurred.

Indemnification Agreement

You agree to completely defend, indemnify, and hold Acenter International Limited harmless from any legal actions, financial liabilities, regulatory penalties, or legal fees resulting from your breach of these conditions, unlawful conduct, or violation of third-party consumer rights.

Electronic Communications

By navigating our online store or sending messages to our customer support desk, you consent to interact with our company electronically. You agree that all digital notifications, agreements, and operational modifications satisfy any legal standards requiring that such communications be executed in physical print.

Copyright Infringement Procedures

Petcozeo maintains a strict policy regarding the protection of intellectual property. If you believe your proprietary work has been published on our site without authorization, please submit a formal claim to our support staff containing:

• Your official digital or physical signature.
• A clear identification of the copyrighted item along with its specific web link.
• Your complete personal contact records.
• A good-faith statement confirming that the current use lacks approval from the legal owner.

Unforeseen Disruptions (Force Majeure)

We are completely freed from fulfilling our operational promises under this framework if our commercial activities are blocked by unavoidable, severe events beyond our realistic jurisdiction. This includes, but is not limited to, natural catastrophes, widespread health emergencies, labor union strikes, or massive international trade stoppages.

Shipping Risks and Title Assignment

The exact moment your bought pet supplies are transferred to our selected shipping couriers, all financial risk of transit loss or physical damage, along with legal ownership, immediately shifts from our enterprise over to you.

Applicable Law and Court Jurisdiction

These operating rules, alongside all consumer transactions, are fundamentally governed by the laws of the Hong Kong Special Administrative Region, ignoring any conflict-of-law principles. Any formal litigation or legal disputes originating from your interaction with the Petcozeo platform must be resolved exclusively within the established courts of Hong Kong.

Provision Severability and Contract Assignment

If any individual clause in this policy is declared legally invalid by a court, that particular segment will be removed, while all remaining rules will maintain their absolute legal power. You are forbidden from transferring your contractual duties or rights under this document to anyone else without our express written approval; however, we retain the right to transfer this agreement to any corporate affiliate at our sole discretion.

Comprehensive Agreement

This document sets forth the complete and exclusive agreement between you and Acenter International Limited regarding your use of our storefront, completely overriding all prior discussions, historic drafts, or verbal negotiations.

Corporate Contact Details

If you have any questions or require clarity regarding these operational rules, please connect with our administrative office via the following records:

• Brand Identifier: Petcozeo
• Operating Entity: Acenter International Limited
• Registered Office: Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong
• Support Email Desk: support@petcozeo.com
• Customer Support Line: +1 (908) 657-1642